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Sulfurea Spa: from booking to day-to-day organisation.

The website where customers book and pay, and the software the spa uses to run shifts, massages and takings.

Client
Sulfurea Spa, Palinuro
Sector
Hospitality · Spa
Who uses it
Customers, reception, staff and management
Status
In use
Website
sulfureaspa.it
Home page of the Sulfurea Spa website: a guest in the salt grotto beside the lit pool, the title «Il tuo benessere in ogni senso» and the buttons to book and discover the spa circuit
The website's opening: the salt grotto and, straight away, the button to book.

§01 · The need

Limited places per shift, massages tied to the therapists on duty, and bookings from the website, the phone and the hotel to keep in one calendar.

  • Places per shift

    The spa circuit has a set number of places per time slot.

  • Therapists on duty

    Hours and absences change the massage slots.

  • Three channels

    Bookings from the website, by phone and from the partner hotel take the same places.

§02 · How it works

One calendar, four roles.

  1. The customer

    Chooses experience, date and time on the website and pays online.

  2. Reception

    Enters bookings taken by phone or at the desk in the same calendar.

  3. Staff

    Checks their own day and the printable sheet of the day's appointments.

  4. Management

    Keeps track of bookings, takings and shift occupancy in the reports.

§03 · What we built

From the online choice to reception, the same shifts.

A · for customers

Choosing the experience

The website presents the spa circuit, treatments, packages and gift cards to buy online. From the booking page customers choose the experience, then date, time and payment: the sequence is the same for every service, couples and groups included, with a different treatment for each person. While booking, the site also offers a room at the partner hotel.

Before
Limited places per shift, never to be sold twice
Now
Customers book and pay only for free slots
Sulfurea Spa's online booking on a smartphone, the «Scegli l'orario» (choose the time) step: afternoon and evening slots, some sold out and one with a single place left, 4 pm chosen and the estimated total with the Continue button, sample data
After the experience and the date, the customer picks the time: full slots cannot be booked. Sample data

B · for the staff

Behind the website: shifts and slots

The spa circuit runs in shifts with a set number of places: the spa sets times and capacity and the system generates each day's shifts. For massages, slots depend on the therapists on duty, with their hours and absences. Closures and blocked times are set in the software: the website only shows what can be booked.

Before
Massage slots tied to the therapists on duty
Now
Shifts generated each day from hours, capacity and therapists
Wellness treatment shifts whose capacity follows the therapists on duty: full, open, last place, sample data
Massage shifts: capacity depends on how many therapists are on duty. · Sample data

C · at reception

Bookings received offline too

Bookings taken by phone, at the desk or from the partner hotel are entered by staff in the same system, with a note and the payment: cash, card or bank transfer, in full or as a deposit, or charged to the room for hotel guests. The place is removed from the shift straight away, so the website doesn't offer it to anyone else. Every online payment issues its electronic receipt, with the PDF sent to the customer, and the reminder emails go out on their own.

Before
Bookings by phone, at the desk and from the hotel too
Now
All in one calendar: a place taken disappears from the website
Today's bookings in Sulfurea Spa's software: online, by phone with a deposit, walk-in and charged to the room, each with its status and balance, sample data
The day's bookings in one list: from the website, by phone with a deposit, walk-in or charged to the room. · Sample data

§04 · Before and after

Customers book and pay on their own; reception adds phone bookings to the same calendar, and the website never offers a place that's already taken.

In this project

  • Website with spa circuit, treatments, packages and gift cards
  • Online booking and payment, with date and time; on-site payments recorded
  • Management of spa circuit shifts and massage slots
  • Phone and walk-in bookings entered by staff

§05 · Is it for you?

Do you sell places in time slots?

The same pattern fits anyone selling places in time slots, such as gyms, medical practices, courses, rentals and guided tours.

Book a free call

Indicative range for custom software: €2,000–8,000.

Next case: Suerte Eventi 

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    A whole village in one system: guests, departments and tills.

Further reading

Direct bookings: how to pay less commission to the portals without leaving Booking

§06 · Contact

Tell us how you work today. We'll design the rest together.

A couple of lines in the form, a 30-minute call or a WhatsApp message: start wherever suits you.

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  2. We work out together what you need, on the phone or on a video call.
  3. You get a written quote. You decide whether to go ahead.