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Villaggio Club La Marèe: from the request to the guest's arrival.

The village website and the software reception uses to turn a request into a quote, then a booking.

Client
Villaggio Club La Marèe, Pisciotta
Sector
Hospitality · Holiday village
Who uses it
Guests, reception and management
Status
In use
Website
lamaree.net
Home page of Villaggio Club La Marèe's website: the village and the beach from above, the name, the «Scopri il Villaggio» and «Richiedi Info» buttons, call and WhatsApp
The website's opening: the village by the sea from above and, straight away, the information request.

§01 · The need

Stay requests to read, quote with several options and follow up until arrival, without re-typing the data.

  • Many units

    Rooms, two-room flats and cottages, each with its own capacity.

  • Several options

    Each quote can offer different units and board options.

  • Deposits and paperwork

    Deposits, receipts, guest registration and tourist tax.

§02 · How it works

The journey of a booking.

  1. The guest

    Chooses the accommodation and sends the request from the website.

  2. Reception

    Prepares a quote with several options and sends it as a PDF.

  3. The software

    Turns the accepted quote into a booking and records the deposit.

  4. On arrival

    Check-in, data for the paperwork and check-out at the desk.

§03 · What we built

From choosing the unit to the guest's arrival.

A · for the guest

Choosing the right accommodation

Each accommodation type has its photos, capacity, size and amenities, with an information request linked to that unit. The request reaches reception with the details already in order: dates, guests, unit.

Before
Stay requests to read one by one
Now
Dates, guests and unit already stated
The Accommodation page of lamaree.net: the type filters and the accommodation cards with photos, guests, size and amenities
The accommodation on the website, filtered by type.
The Accommodation page of lamaree.net on a smartphone: the type filters and the Camere Mono card with photos, description, 2-3 guests, 20 m², the amenities and the «Scopri di più» (more) and «Info» buttons
On the website each unit has its own card: photos, guests, size, amenities and the information request.

B · at reception

From request to quote

The request from the website lands in the software. Reception prepares a quote with one or more accommodation and board options, sends it as a PDF, by email or as a link, and, when the guest confirms, turns it into a booking without re-typing anything.

Before
Data to copy from the request into the quote
Now
The accepted quote becomes a booking, with nothing re-typed
A quote in Villaggio Club La Marèe's software: the note to the customer, option A with dates, guests, price lines, total and deposit, the revision sent and the linked request, sample data
The quote with several options, sent with its revision and linked to the request. · Sample data

C · at reception

The planner and the deposits

Every booking is a bar on the accommodation planner, with the guest and its status: awaiting the deposit, confirmed, in house. For each booking reception records deposits and balances with their receipt, and the reports follow the path from request to quote to booking, the discounts and the deposits falling due.

Before
Availability and deposits checked by hand
Now
Every booking on the planner, with its deposit's status
Villaggio Club La Marèe's August planner: apartments and cottages by day, each booking a bar with the guest's name and its status, in house, confirmed or awaiting the deposit, sample data
The August planner: each booking is a bar, with the guest and the deposit's status. · Sample data

D · at the desk

Arrivals, departures and paperwork

The day's front desk lines up arrivals, guests in house and departures, and for each arrival shows who still needs registering. The software prepares the file for registering guests with the authorities, transmits departures for the tourist tax and every morning sends reception a summary of the day.

Before
Guests to register and tourist tax to report
Now
The day's front desk shows what each arrival is missing
Villaggio Club La Marèe's front desk: the day's arrivals with the Check-in button and the guests still to register, the guests in house and the departures, sample data
The day's front desk: arrivals, guests to register, guests in house and departures. · Sample data

§04 · Before and after

A single flow from the website request to the guest's arrival: reception works on data already collected, without copying it between emails, spreadsheets and different programs.

In this project

  • Village website with accommodation, services and information requests
  • Quotes with several options, as a PDF and by email
  • Bookings, deposits, receipts, planner, arrivals and departures
  • Data for guest registration and tourist tax; reports

§05 · Is it for you?

Do you prepare quotes with several options?

The same pattern fits anyone who prepares quotes with several options and turns them into orders, such as installation firms, window and door makers, events and travel.

Book a free call

Indicative range for custom software: €2,000–8,000.

Next case: Hotel La Torre 

More cases, similar to this one.

  • Sulfurea Spa

    Bookings and software

    The customer journey and the spa's organisation, in one system.

  • Villaggio Acquamarina

    App, software and tills

    A whole village in one system: guests, departments and tills.

Further reading

Custom or off-the-shelf software? How to choose

§06 · Contact

Tell us how you work today. We'll design the rest together.

A couple of lines in the form, a 30-minute call or a WhatsApp message: start wherever suits you.

Book a free callMessage us on WhatsApp

Let's talk about your project

A couple of lines will do. We reply within one working day.

You chose: Custom software

For example: Studio Rossi, Milan

Where should we reply? Either one will do.

Do you have a budget in mind? (optional)

It helps us suggest the right approach.

For example: we handle orders and shifts across Excel and WhatsApp and want one system.

Free, no commitment. We use these details only to reply to you. Privacy policy

Gianmarco PacettiGianluca Vassallucci

You deal with us directly, from the first call to support.

What happens after you send it

  1. We reply by email or phone, whichever you gave us.
  2. We work out together what you need, on the phone or on a video call.
  3. You get a written quote. You decide whether to go ahead.