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  1. Home
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  3. Villaggio Acquamarina
  1. Home
  2. Projects
  3. Villaggio Acquamarina

Villaggio Acquamarina: guests order, departments work together.

In a holiday village, meals, orders, cleaning and bills pass through staff hands every day. For Acquamarina we built a system where guests use an app on their phone and each department receives information in the right place, all the way to the stay's bill.

Let's talk about your village
Open the full-size image: Guest app home with room, board, stay dates and shortcuts to meals, shuttle, experiences and takeaway
The guest app: the stay and village services on the phone. Sample data.
Sector
Hospitality · Holiday village
Location
Pisciotta, Cilento
Scope
Custom management system
Languages
IT

An app for the guest

For website visitors

Guests sign in with their booking code and find their stay: they choose half-board dishes, order takeaway or from the market, check the programme and experiences, the shuttle and village information.

Open the full-size image: Half-board dish choice day by day in the guest app
Guests choose their half-board dishes in the app. Sample data. — Screenshot of the real app with sample data

From order to bill, with no manual steps

For the people running it

A takeaway order reaches the kitchen screen and the till board, moves from «accepted» to «ready» and the guest is notified. When it's collected, the amount is added to the stay's bill, which the guest sees in the app and settles at check-out.

Bar and restaurant have their own tills, connected to software for the village's fiscal cash registers.

Open the full-size image: Stay bill in the app with the total due and the takeaway order just collected
The stay bill updates by itself after collection. Sample data. — Screenshot of the real app with sample data

Each department with its own tools

For the people running it

Reception, kitchen, dining room, bar, housekeeping, shuttles and stock sign in with different roles. The kitchen, for example, sees new and in-progress takeaway orders; housekeeping sees rooms to prepare, in progress and blocked.

Open the full-size image: Housekeeping board with tasks to do, in progress, done and blocked by unit
The day's housekeeping by status and unit. Sample data. — Screenshot of the real app with sample data

One order, from app to bill

  1. 1

    The guest

    Orders in the app and picks a collection slot.

  2. 2

    The kitchen

    Sees the order on screen and prepares it.

  3. 3

    The till

    Marks the order ready, then collected.

  4. 4

    The bill

    Updates, and the guest settles it at check-out.

What we built

  • Guest app: meals, orders, programme, experiences, shuttle, bill
  • Screens and boards for the kitchen and bar, restaurant and takeaway tills
  • Back office for stays, housekeeping, stock and services, with roles and permissions
  • Connection with the village's fiscal till software

The outcome

One system for a village with many departments: guests' orders reach the right place and bills update without being re-typed.

Many departments, lots of manual steps?

We start from the step that costs most time today: an order, a kitchen ticket, a bill. We define a custom project with written features, integrations and costs.

It's a custom project for a property with many departments, far from the €299–499 packages. It always starts from an analysis and a written quote.

Gianmarco Pacetti

Replies to you personally · EraOne, Palinuro

What happens after you send it

  1. 1We read your request and get back to you at the contact you gave.
  2. 2We clarify the need together: a few minutes by phone or message.
  3. 3You get a written proposal with features, initial cost, renewal and timing. You decide whether to go ahead.
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We'll reply with the next step and, where possible, a proposal with features and costs.

For example: Bar Centrale, Ascea

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