Software
App
Automation
Orders

Villaggio Acquamarina: a whole village, in one system.

A guest app, software for every department and fiscal tills that keep working without internet.

Client: Villaggio Acquamarina, Pisciotta
Sector: Hospitality · Holiday village
Who uses it: Guests, reception, kitchen, dining room, bar, tills, housekeeping, stock, shuttles and entertainment
Status: In use

Villaggio Acquamarina's restaurant till: the dining room's tables free, taken with their total and one asking for the bill, sample data — The restaurant at the till: tables free, taken and asking for the bill. · Sample data

§01 · The need

Meals, orders, housekeeping and bills pass constantly between many departments, on paper and in messages, and the tills must print receipts even when the internet is down.

Many departments
Reception, kitchen, dining room, bar, housekeeping, shuttles, stock and entertainment.
One bill per stay
Bar, takeaway, market and trips go on the bill, settled at check-out.
Receipts even offline
The tills must print the fiscal receipt even when the internet is down.

§02 · How it works

One order, from the app to the receipt.

The guest
Orders in the app and picks a collection slot.
The kitchen
Sees the order on screen and prepares it.
The till
Marks the order ready, then collected: the amount goes on the bill.
Reception
At check-out closes the bill and prints the receipt.

§03 · What we built

From the guest app to every department.

A · for the guest

An app for guests

Guests sign in with their booking code and find their stay. They choose their half-board dishes, gluten-free or lactose-free too, order takeaway with a pickup slot or from the mini-market with delivery to their unit, book experiences and themed dinners, follow the entertainment programme and the shuttle in real time, message reception and keep an eye on the bill for their stay.

Before: Meals, orders and information passed on paper and in messages
Now: The whole stay on the guest's phone

Home of Villaggio Acquamarina's guest app on a smartphone: the guest's name, the room, half board, the stay's dates and shortcuts to meals, shuttle, experiences, entertainment and chat — Guests sign in with their booking code and find their stay.

Choosing dinner in the guest app: the day's first and main courses, each with its description and the button to add it, sample data — For half board they choose the dishes, course by course, before the cut-off. Sample data

B · in the kitchen and dining room

From order to bill, with no manual steps

A takeaway order reaches the kitchen screen and the till board, moves from «accepted» to «ready» and the guest is notified on their phone; when it's collected, the amount goes on the stay's bill. For half board the software adds up the guests' choices into portions per dish and prepares, room by room, the tickets to print for the kitchen at lunch and dinner.

Before: Manual steps between kitchen, till and bill
Now: The order goes to the kitchen, the till and the bill

The kitchen's dark screen with the takeaway orders by room, split into new and in preparation, sample data — In the kitchen, takeaway orders arrive already sorted by status, with the room and the dishes. · Sample data

Takeaway order «Pronto per il ritiro» (ready for pickup) in the guest app, with its pickup slot, dishes and total, and the orders already collected below, sample data — On the guest's phone the order turns to «ready for pickup».

C · at the bar, the restaurant and reception

Their own fiscal tills, even without internet

The bar and the restaurant have their own till: the dining room's tables and the board guests with their table, payments in cash, by card, by voucher or charged to the room, within each account's spending limit. Each till is our own Windows program connected to its fiscal printer: it prints the receipt even when the internet is down and catches up afterwards. At reception the same program closes the stay's bill at check-out, and the software receives every sale with its receipt.

Before: Cash registers cut off from everything else
Now: Every sale prints its receipt and comes back to the software

Fiscal till sales in Villaggio Acquamarina's software: the receipts of the bar, the restaurant and reception with time, total and number, sample data — The receipts of the bar, the restaurant and reception come back to the software, till by till. · Sample data

The stay's bill in the guest app: the total due at check-out, purchases and payments, and each charge with the department it comes from, sample data — The stay's bill: takeaway, bar and trips, each with its department.

D · for every department

Each department with its own screen

Ten roles, from reception to entertainment, sign in with different access. Housekeeping sees the units to do, in progress, done and blocked, with their notes; stock follows what the bar, kitchen and market hold, and every sale takes off the products and the recipes' ingredients on its own; the shuttle driver uses their phone as a GPS and guests see where the shuttle is; entertainment builds the week's programme from a template.

Before: Information passed between departments on paper and in messages
Now: Each role sees what it needs for its work

Villaggio Acquamarina's housekeeping board: the day's units split into to do, in progress, completed and blocked, with the type of cleaning, who handles it and the notes, sample data — The day's housekeeping: to do, in progress, done and blocked, with who handles each unit. · Sample data

The village shuttle in the guest app: the Restaurant, Pine wood, Beach line with the shuttle on its way and the next stop, sample data — The shuttle in real time: its position comes from the driver's phone.

§04 · Before and after

One system for a village with many departments: guests' orders reach the right place, bills update without being re-typed and every sale has its receipt.

Before and after the project for Villaggio Acquamarina
What	Before	Now
Orders	Passed between departments on paper and in messages	Go straight from the app to the right department
Half board	Dish choices collected by hand	Portions per dish and printed tickets for the kitchen
Bill	Re-typed with every collection	Updates on its own, receipt at check-out
Stock	Stock counted by hand	Every sale takes stock off, ingredients too

In this project

Guest app: meals, takeaway, market, experiences, programme, shuttle, chat and bill
Bar and restaurant tills, with tables, room charge and spending limits
A Windows till program with fiscal printers, which also works offline
Software for half board, housekeeping, stock, shuttles and entertainment, with ten roles

§05 · Is it for you?

Do your orders pass between several departments?

The same pattern fits anyone passing orders between departments and tills, such as restaurants, canteens, beach clubs and small chains.

Book a free call

Indicative range for custom software: €2,000–8,000.

Next case: Hotel La Torre

More cases, similar to this one.

Sulfurea Spa
Bookings and software
The customer journey and the spa's organisation, in one system.
Villaggio Club La Marèe
Website and software
From website request to booking, in a single flow.